Legal

Terms of Service

Last updated: April 27, 2026

1. Agreement to Terms

These Terms of Service ('Terms') constitute a legally binding agreement between you ('User', 'you', or 'your') and AI Front Desk, operated as a sole proprietorship ('AIFD', 'we', 'us', or 'our'). By accessing or using our platform, website, or any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately discontinue use. If you are acting on behalf of a business entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

2. Description of Service

AI Front Desk provides an AI-powered business operating platform enabling businesses to automate and manage customer communications across multiple channels including SMS, WhatsApp, Email (Gmail), Telegram, and Website Chat. Services include AI-generated customer responses, unified conversation inbox, automated booking management, customizable automation rules, lead tracking and AI Sales pipeline, owner notification system, and conversation memory. Features available depend on your active subscription plan. We reserve the right to modify, suspend, or discontinue any feature or service with reasonable advance notice.

3. Eligibility

To use AI Front Desk you must: (a) be at least 18 years of age; (b) have legal capacity to enter binding contracts under the laws of your jurisdiction; (c) use our services exclusively for lawful business purposes; and (d) not be prohibited from receiving our services under applicable law. Our platform is intended exclusively for business use. By creating an account, you represent and warrant that you meet all eligibility requirements.

4. Account Security

You are responsible for: maintaining confidentiality of your account credentials; all activity occurring under your account; immediately notifying us at support@aifrontdsk.com of any unauthorized access or security breach; and ensuring all third-party API credentials connected to your account are kept strictly confidential. AI Front Desk is not liable for any loss or damage arising from your failure to maintain account security.

5. Acceptable Use Policy

You agree to use AI Front Desk solely for lawful business purposes. You expressly agree NOT to: send unsolicited communications to anyone who has not provided explicit prior consent; harass, threaten, or harm any individual; violate any federal, state, local, or international law or regulation; infringe any third party's intellectual property, privacy, or legal rights; transmit illegal, defamatory, fraudulent, or obscene content; attempt to gain unauthorized access to our systems or other accounts; reverse engineer or attempt to extract our source code; process protected health information (PHI) without a signed Business Associate Agreement (BAA); or use our platform to engage in any activity that creates legal, regulatory, or reputational risk for AI Front Desk.

6. AI-Generated Content - Critical Disclaimer

AI Front Desk uses artificial intelligence to generate automated responses on your behalf. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (a) AI-generated responses are automated outputs and may be inaccurate, incomplete, outdated, or contextually inappropriate; (b) You are solely and exclusively responsible for configuring your AI instructions, business rules, pricing information, and automation settings to produce appropriate, accurate, and legally compliant outputs; (c) AI Front Desk makes no warranty, express or implied, that AI responses will be accurate, legally compliant, or suitable for any particular purpose; (d) You must never configure AI Front Desk to make legally binding commitments, provide medical, legal, financial, or professional advice, or take any action requiring human professional judgment; (e) The business owner - not AI Front Desk - is solely responsible for all communications sent to customers through the platform, regardless of whether those communications were AI-generated; (f) AI Front Desk shall not be liable under any theory of liability for any claim, damages, or losses arising from AI-generated content, including but not limited to claims of defamation, misrepresentation, negligence, or consumer protection violations.

7. SMS and Telephone - TCPA Compliance

If you use AI Front Desk to send SMS or WhatsApp messages, you acknowledge and agree that: (a) You are solely responsible for obtaining prior express written consent from all recipients as required by the Telephone Consumer Protection Act (TCPA) and applicable carrier regulations; (b) All messages must include STOP opt-out instructions; (c) You must maintain records of customer consent and honor all opt-out requests immediately; (d) You must comply with all applicable message frequency limitations and content restrictions; (e) AI Front Desk is a technology platform provider only and assumes no liability for TCPA violations; (f) TCPA violations can result in statutory damages of $500 to $1,500 per message - you agree to indemnify and hold AI Front Desk harmless from any TCPA-related claims arising from your use of the platform.

8. Email Communications - CAN-SPAM

If you use the Gmail integration to respond to customer emails, you agree to comply with the CAN-SPAM Act. You are responsible for ensuring all email communications include accurate sender information, a non-deceptive subject line, a valid physical mailing address, and a clear functional opt-out mechanism. You must honor all unsubscribe requests within 10 business days. AI Front Desk is not responsible for CAN-SPAM violations resulting from your email practices.

9. Data Processing - GDPR

For users and their customers in the EEA, UK, or Switzerland: (a) You are the data controller for your customers' personal data; (b) AI Front Desk is a data processor acting on your behalf; (c) You are responsible for ensuring a lawful legal basis for processing your customers' data and providing them with appropriate privacy notices; (d) Upon written request, AI Front Desk will execute a Data Processing Agreement (DPA) as required by GDPR Article 28 - contact support@aifrontdsk.com with subject 'DPA Request'; (e) You agree to cooperate in fulfilling any data subject requests relating to your customers' data.

10. US State Privacy Laws

You are responsible for ensuring your use of AI Front Desk complies with all applicable state privacy laws in jurisdictions where you operate or where your customers are located, including but not limited to: California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Nevada (SB 220), Texas, Florida, and any other state privacy laws that may be enacted. AI Front Desk provides a technology platform only and does not guarantee that use of our platform automatically constitutes compliance with any specific state privacy law. You are solely responsible for your own legal compliance.

11. Jurisdictional Compliance - Catch-All

AI Front Desk operates in multiple countries and jurisdictions. You are solely responsible for ensuring that your use of our platform complies with all laws and regulations applicable in your jurisdiction, including but not limited to: consumer protection laws, telecommunications regulations, data privacy laws, electronic commerce laws, anti-spam laws, and any sector-specific regulations applicable to your industry. The fact that AI Front Desk does not explicitly reference a specific law in these Terms does not constitute a waiver of your obligation to comply with that law. AI Front Desk makes no representation that our services are appropriate or legally permitted in all jurisdictions.

12. Third-Party Integrations

AI Front Desk operates on a bring-your-own-credentials model. You are responsible for: maintaining valid accounts with all connected third-party services; all costs associated with third-party service usage; compliance with each third-party provider's terms of service; and security of all API credentials you connect. AI Front Desk is not responsible for the availability, reliability, or performance of third-party services, or for changes to third-party APIs that may affect our integrations.

13. Payment, Billing, and Refunds

Subscription fees are billed in advance monthly or annually through Stripe in US Dollars (USD). By providing payment information, you authorize AI Front Desk to charge your payment method for all applicable fees. All fees are non-refundable except where required by applicable law. We reserve the right to change pricing with 30 days advance written notice. You are responsible for all applicable taxes in your jurisdiction. Failure to pay may result in immediate suspension or termination of your account.

14. Intellectual Property

AI Front Desk and all associated content, software, trademarks, logos, and technology are the exclusive property of AI Front Desk and protected by applicable intellectual property laws. You retain full ownership of all content and data you input into our platform. By using our services, you grant AI Front Desk a limited, non-exclusive, royalty-free license to process, store, and transmit your data solely as necessary to provide our services. This license terminates upon account deletion.

15. Termination and Suspension

You may cancel your account at any time through the Plan settings page. Access continues until the end of the current billing period. AI Front Desk reserves the right to suspend or terminate your account immediately and without prior notice if: you violate any provision of these Terms; you fail to pay amounts due; your use creates legal risk or harm to AI Front Desk or third parties; or we are required to do so by law. Upon termination, we delete your data within 30 days per our Privacy Policy, except where retention is required by law.

16. Disclaimers

AI FRONT DESK IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI FRONT DESK, ITS OWNER, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO AI FRONT DESK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF AI FRONT DESK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH OUR SERVICES, YOUR SOLE REMEDY IS TO DISCONTINUE USE.

18. Indemnification

You agree to defend, indemnify, and hold harmless AI Front Desk, its owner, officers, employees, contractors, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law including TCPA, CAN-SPAM, GDPR, CCPA, or any state privacy law; (d) any content you submit or transmit through our platform; (e) your infringement of any third-party rights; (f) any dispute between you and your customers arising from communications sent through our platform; or (g) any claim that AI-generated content sent to your customers caused harm, was inaccurate, or was inappropriate.

19. Force Majeure

AI Front Desk shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government actions, power outages, internet disruptions, third-party service failures (including Twilio, OpenAI, Google, or Stripe outages), or any other event outside our reasonable control. Our obligations will be suspended for the duration of such events.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions. For EU users, nothing in these Terms limits rights under mandatory EU consumer protection laws. Disputes shall first be attempted through good-faith negotiation for 30 days. If unresolved, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under Commercial Arbitration Rules. Either party may seek emergency injunctive relief from a court of competent jurisdiction. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST AI FRONT DESK.

21. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. The invalid provision shall be modified to the minimum extent necessary to make it enforceable. These Terms, together with our Privacy Policy, constitute the entire agreement between you and AI Front Desk regarding our services and supersede all prior agreements. Any waiver of any provision is effective only if in writing.

22. Contact Information

For legal notices, questions, or concerns regarding these Terms: Email: support@aifrontdsk.com - Website: aifrontdsk.com. For GDPR/DPA requests include 'DPA Request' in subject line. For TCPA inquiries include 'TCPA Inquiry'. For California requests include 'CCPA Request'. For general legal notices include 'Legal Notice'. We respond to all legal inquiries within 5 business days.